Years ago we had a runaway bestseller over here in Germany trashing “Nieten in Nadelstreifen“, which translates best as “Losers in Pinstripe Suits“. It was a real hoot and basically gave a detailed account of really bad business decisions instigated by seemingly incapable managers and outlined the full breadth of stupidity rampant in the upper echelons of German companies. Needless to say, nothing has changed since then, the German economy is down the drain, and we are chugging along as if nothing happened.
Enter IKEA, that leaping cheapo and cuddly family-oriented Swedish furniture emporium that likes to pride itself on customer relations which, if my experience is any indication, are simply non-existant. No matter, you think, after all I can get storage systems that cost less than the cardboard they are packaged in and, with a bit of experience, even the most untalented person can get them set up in no time. Who cares about (over here) their outsourced shipping and delivery which is usually so unbelievably inefficient that it hurts. You can’t take a day off? Then don’t buy from us! Who cares about the fact that quality control – at least in my eyes – has dropped significantly these past years. Just don’t think about it. If your order does arrive, and if it does actually contain what you ordered and if, last but not least, what’s inside hasn’t been shredded to bits, it was, err, cheap. We can take all the abuse, the stupid ordering system that let’s you know things are in stock when they aren’t, the friendly ladies that don’t answer the phone until you’ve heard each and every badly-recorded pop song of the last millennium (at full volume), and everything else that can cause a premature exitus. Continue Reading →